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"There's never a good time to start a culture change. And to me, the negativity or the pushback comes from everyone. The technicians, they're used to what they've got. They're used to the amount of work. They're used to the amount of overtime. When you look at the C-suite, they want quick results. And if you do a reliability deployment the traditional way, it can take a lot of time." - Joe Kuhn

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"So, the key that we kind of recognize in the world is it's pretty rare to have a 3%, 5%, or 10% improvement opportunity. I believe that most opportunities are actually small, and you need to get a lot of them to really move the needle. So, it's a death by 1,000 cuts problem. How do I get 30%? 1% at a time, day in and day out." - Ryan Kuhlenbeck, Pico MES

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