SNEAK PEEK
The world’s foremost quality guru Dr. Deming1 tells us “the big problems are where people don't realize they have one in the first place.” This declaration rings especially true for planning and scheduling. We find many true aspects of planning and scheduling simply hard to believe: The purpose of planning is actually not to tell people what to do. The purpose of scheduling is not to complete the schedule. Wrench time is only 35%. Management settles staffing for maintenance just to the point where we can keep up with breakdowns. And finally, first line supervisors think their “mission” is to “Take care of operations and otherwise make sure everyone is busy.” Are you aware of these truths?
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