NOTABLE QUOTE
"So you come out with a procedure on how you're going to make a product, and it's got five steps. Everybody's following that on Monday, and then by Friday, people have found shortcuts, and you're doing four and a quarter steps. Then, all of a sudden, you start to have quality problems or output problems. That's what drift is. It's a slow shift from the best practice to something else later that can cause problems." - Joe Kuhn
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